Concierge - UPMC Care Connect

UPMC Care Connect Concierge

Because a seamless experience is what you should expect.

The UPMC Care Connect Concierge program is designed to make your experience at UPMC as convenient and seamless as possible.

Experience Convenience.

We know that traveling for medical care can be extremely stressful, not just for you – the patient – but for your family as well. And the unfamiliarity of a new city can make matters worse. That’s why our concierge representatives are here for you. Any question you have regarding your care at UPMC, they’ll be right there to guide you through the process.

Our goal is to make your experience at UPMC stress-free. We want you to focus on your care, not problems and issues that can be avoided. Because when you have a pleasant experience, you can focus on what matters most. Your health.

Contact the Care Connect Concierge Team by filling out our contact form below or by calling 833-695-7280.

Travel

We can pick you and your family up at the airport in a comfortable and spacious vehicle.

Appointment Assistance

Our concierge representatives will be there to answer any questions related to your clinical appointments and will be by your side throughout your medical journey.

Lodging

Cozy, convenient recommendations can be provided.

Meals

Whether you’re looking for a sandwich topped with fries or a good burger, plenty of options are available.

Directions

They’ll walk with you to all of your appointments and will make sure you’re at the right place, at the right time. Getting lost is a non-factor.

Leisure

Looking to kill time? Our concierge representatives can give you some suggestions on where to go to have some fun.

Where to Stay

UPMC Care Connect Concierge’s preferred lodging provider for patients and families is Family House. The Family House has three locations near UPMC’s world-renowned hospitals that offer the comforts of home and convenience to loved ones at affordable rates.

Available room sizes range from single-occupancy to suites, which feature separate living and sleeping areas and can accommodate up to five guests.

Amenities:

Private bed and bath with fresh linens, cable television and wireless Internet
Supportive staff and volunteers trained to meet the specific needs of patients and their families
Transportation to and from local hospitals
Communal kitchens with large cooking and dining areas
Complimentary food pantries and Grab ‘n Go breakfast Monday-Thursday
24-hour security
Laundry facilities
Convenient locations near Pittsburgh hospitals
Supportive environment

Rooms starting at $68 per night.

For more information on staying at Family House, talk to a UPMC Care Connect Concierge representative or visit FamilyHouse.org.

Other lodging is also available throughout the city, and we would be more than willing to assist with housing recommendations.

View images of the Family House below.

About Pittsburgh

Pittsburgh is a vibrant, mid-sized city that has the feel of a small town. It’s undergone a dramatic environmental transformation and technological makeover, earning its reputation as one of America’s “most livable” cities. Once a center for the production of steel, iron, and glass, Pittsburgh is now an advancing leader in medicine, education, health care, robotics, software engineering and high-tech industries. In the eyes of many of its visitors, Pittsburgh offers a surprising and unexpected experience, with natural beauty, unique terrain, and diverse offerings at every turn.

For more information on visiting Pittsburgh, go to VisitPittsburgh.com